FAQs

If you’ve got questions, we’ve got answers

It depends on your insurance provider. Psychotherapy is not publicly funded under OHIP in Ontario unless provided by a Psychiatrist or General Practitioner. Many workplace health plans cover therapy services, so we recommend checking with your insurance provider to verify coverage. Some plans cover services by a Registered Social Worker but not those by a Registered Psychotherapist. Our services are covered under Psychotherapy and Psychology.
Our rates vary based on the therapist and the service offered. General therapeutic services range from $150 to $250 per session.. We also offer an Affordable Counselling Program for clients facing financial barriers.
No, we do not bill insurance companies directly. After payment, we provide a receipt for you to submit to your insurance company.
Direct billing coming January 2025!

We require 24 hours' notice to cancel or reschedule an appointment. If you cancel without notice, you will be charged a cancellation fee at your therapist’s full rate. This policy includes no-shows and last-minute rescheduling.
Yes, a good therapeutic relationship is important. We recommend trying 2-3 sessions, and if it’s not the right fit, we will work with you to refer you to another therapist who is a better fit for you.
No, we do not provide emergency services. In crisis situations, please contact local emergency resources or call 911.
We offer secure virtual video, and phone sessions. You can choose the format that best suits your needs.

Start Feeling Better Today!

New clients can schedule a new client consultation 15 min free consultation.
Current clients can book through our online platform.
For assistance, contact us.
We are always looking for passionate mental health professionals. If interested, please submit your CV to us us via email.